Also available in (March-April) Wire Rope Exchange Magazine: How many routine tasks must be performed daily to keep your business running? Some tasks are more unpleasant than others, but…, they all have to get done, and done properly, to keep your doors open. It’s challenging when you find yourself spending most, or all of your time […]
Assembly Specialty recently completed our three year ISO 9001:2008 recertification audit. As with each required annual audit, it forced us to pay extra attention to the processes and procedures that we have implemented. The result was a successful recertification audit that reminded us of the value and importance of having operating procedures and tracking our […]
Recently, Assembly Specialty hired a consultant to talk with a dozen of our customers, and even a few competitors, in order to learn what their perceptions are about our company. Although we received overwhelmingly positive feedback on the quality of our work, timeliness of our shipments, and our customer service team, we found that many people, even […]
When giving premium care to customers it’s easy to get so caught up in providing quality service that you forget to optimize the benefits for your own company as well. Talking with companies who are established suppliers and who do an excellent job of providing customer service, I am surprised how rarely anyone ever asks […]
When considering whether or not to get ISO certified companies are asking what’s in it for us. It’s easy to see that benefits can be gained from improving processes and documenting quality measures, but will we ever get our money back, ideally with interest? The financial investment and time commitment to get certified is considerable. […]
Job Excellence – It may mean as much to the quality of your health as it does to the quality of your work. Your life is the sum total of your actions. In the end it’s about what you have done with the time you have been given. Would you want this postscript on your epitaph? […]
